DELIVERY INFORMATION
UK DELIVERY 🇬🇧
UK delivery rates are as follows:
Royal Mail Saturday Delivery (order before 3PM Friday) — €9.99 GBP
Royal Mail Saturday Delivery (order before 3PM Friday) — €9.99 GBP
Royal Mail Special Delivery (next working day order before 3PM)— €8.99 GBP
Tracked 24 (1/3 Working days) — €5.99 GBP
Tracked 48 (3/5 Working days) — €3.99 GBP
EUROPE DELIVERY 🇪🇺
Tracked Express (1-3 Working Days dependent on customs clearance) — £35
REST OF THE WORLD DELIVERY 🌎
Tracked Express (1-5 Working Days dependent on customs clearance) — £35
RESPONSIBILITY FOR RECEIPT OF GOODS
At BOINCLO, we strive to ensure that your purchase reaches you in a timely and secure manner. To facilitate this, we use trusted delivery services that provide tracking information and GPS coordinates to confirm the delivery of each order.
It is imperative for customers to provide an accurate delivery address and to ensure that they, or a designated recipient, are available to receive the package. In instances where a customer orders a product knowing they will not be home to receive it, the responsibility for arranging a secure delivery environment rests solely with the customer.
CONFIRMATION OF DELIVERY
Our obligation to the customer is deemed fulfilled once the tracking information indicates that the order has been delivered to the provided address, as confirmed by GPS data. If the delivery service records the order as delivered but the customer disputes receipt of the goods, claiming that the signature obtained is not their own, the responsibility shifts to the customer. In such cases, it is possible for individuals to dispute the signature; however, this does not invalidate the delivery confirmation provided by the delivery service.
LOST OR STOLEN PARCELS
In the unfortunate event that a parcel is lost or stolen after delivery confirmation, our liability ends at the point of confirmed delivery. Customers are advised to report the incident to the police and obtain a crime reference number. Subsequently, the customer may initiate a claim with Royal Mail or the respective delivery service. While we empathize with customers who experience loss or theft of their delivered items, the ultimate responsibility lies with the customer, especially if the product was ordered to an address where they knew they would not be available to personally receive it.
We encourage our customers to take necessary precautions to ensure a secure delivery. For further assistance or inquiries regarding our delivery policies, please contact our customer service team.
FURTHER INFORMATION
Once your order has been placed, you will receive an order confirmation email. if you have not received this email, please contact us at [email protected].
We are not responsible for any delays caused by destination customs clearance processes.
Any orders which are undeliverable will be returned to us by the courier. Any costs involved in the return of any undeliverable orders may be charged to the customer.
All orders will require a signature upon delivery.
If you have not put in the correct address at checkout we will not be held liable if the parcel is then lost. If your parcel is shown as signed for, our liability for lost and stolen parcels ends there, if you have a dispute regarding receiving your delivery after it is shown as signed for you must personally take it up with Royal Mail.
Once your order has been placed, you will receive an order confirmation email. if you have not received this email, please contact us at [email protected].
We are not responsible for any delays caused by destination customs clearance processes.
Any orders which are undeliverable will be returned to us by the courier. Any costs involved in the return of any undeliverable orders may be charged to the customer.
All orders will require a signature upon delivery.
If you have not put in the correct address at checkout we will not be held liable if the parcel is then lost. If your parcel is shown as signed for, our liability for lost and stolen parcels ends there, if you have a dispute regarding receiving your delivery after it is shown as signed for you must personally take it up with Royal Mail.